Committed to safe, high-quality, and culturally responsive services

Standards and safeguards

At MANAWISE Care, we are committed to delivering safe, high-quality, and culturally responsive services. This page outlines the policies, procedures, and workforce standards that guide our practice and ensure accountability to the young people and communities we serve.

Policies and procedures

Our policies and procedures reflect our commitment to safety, inclusion and service excellence. MANAWISE Care adopts standards provided by the Department of Child Safety and PeakCare Queensland to ensure trusted, reputable and accountable care.

Find out more about our key policies here:

Child Safe Organisation

At MANAWISE Care, child safety is more than a responsibility, it’s a core commitment embedded in everything we do.

Guided by the Child Safe Standards and the Human Services Quality Framework, we create environments guided by the highest standards where young people feel safe, heard, and supported. Our approach is also centred on the Universal Principle which ensures that Aboriginal and Torres Strait Islander young people in our care experiences a culturally safe and respectful environment

Our Child Protection Policy outlines how we uphold this commitment and continue to improve, ensuring high quality, safe, culturally responsive, and trauma-informed care for every young person.

Download our Child Safe Organisation Policy.

Human Rights

Our Human Rights Policy guides our practice, ensuring services are fair, inclusive, and culturally safe. We acknowledge the historical and ongoing injustices experienced by Aboriginal and Torres Strait Islander peoples and people with disability, and we are committed to doing better.

Our approach is informed by deep cultural insight and grounded in the core principles of the Queensland Human Rights Act 2019. MANAWISE Care is dedicated to protecting and promoting human rights across all areas of our work, ensuring that every person in our care is supported to thrive.

Download our Human Rights Policy.

Feedback, Complaints and Appeals

Listening, learning and acting with integrity is a vital part of delivering safe, high-quality services. Whether it’s a compliment, concern, or complaint, every voice matters.

We are committed to being open, transparent, and accountable in how we respond to feedback. Our Feedback, Complaints and Appeals Policy is designed to be accessible, fair, and culturally safe, especially for Aboriginal and Torres Strait Islander and culturally and linguistically diverse young people, and young people with disability to ensure their voices, rights, and concerns are protected, heard, and acted upon with integrity.

Download our Client Feedback, Complaints and Appeals Policy.

Service Access and Exit Policy

At MANAWISE Care, we walk alongside young people from the moment they enter our services through to their transition out with a focus on long-term wellbeing and connection. We know that children thrive in family, kinship, and community, and our goal is to support safe, culturally responsive pathways that honour those relationships wherever possible.

Our Service Access and Exit Policy ensures fair, inclusive, and transparent processes, with tailored supports Aboriginal and Torres Strait Islander and culturally and linguistically diverse young people. We actively reduce barriers, match care to individual needs, and plan transitions with care because every child deserves to be understood, supported, and set up to thrive.

Download our Service Access and Exit Policy.

Workforce standards

Our team is held to high standards of safety, qualification, and cultural competence. We are committed to earning and maintaining the trust of young people, families, and communities, recognising the deep responsibility we carry in caring for others. All staff must:

  • Hold paid Blue Card
  • Complete mandatory Child Safety training
  • Undergo a national police check
  • Hold current First Aid & CPR certification
  • Meet or exceed minimum qualification requirements for their roles (e.g. minimum of Certificate IV qualification in )
  • Participate in ongoing professional development

From our community

”“I’ve worked in youth for years, but I’ve never seen a space where kids feel this safe and welcome. It’s a credit to the whole team and the environment we create for young people to feel safe and build relationships again with their family and community.”

MANAWISE Care Team Leader